Privacy policy

1. Information We Collect

To provide our services, we may collect the following types of personal information:

Identity Information

• Full name
• Title (where applicable)
• Nationality (where required for specific bookings)
• Government-issued identification where legally required

Contact Information

• Email address
• Telephone number
• Billing address
• Collection or delivery address where applicable

Booking Information

We collect information necessary to arrange your transport, including:

• Pick-up and drop-off locations
• Journey dates and times
• Flight numbers and arrival information (where applicable)
• Number of passengers
• Luggage requirements
• Vehicle preferences
• Accessibility requirements
• Special journey instructions

Financial Information

• Billing details
• Payment history
• Transaction records

We do not store full debit or credit card information. Payments are processed securely through authorised payment providers.

Technical Information

When you visit our website we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Time zone settings
• Website usage statistics

Communication Records

We may retain records of:

• Emails
• Telephone conversations
• WhatsApp messages
• Website enquiries
• Feedback and customer service communications

2. Bookings and Cancellations

When you request or confirm a booking with Elysium Premier Ltd, we process the personal information required to arrange and manage your journey.

Information collected during the booking process is used solely to provide our transport services, communicate important journey updates, process payments and fulfil our contractual obligations.

Cancellation, amendment and refund policies are governed by our Terms and Conditions, which are provided at the time of booking.

We reserve the right to refuse, amend or cancel a booking where necessary due to operational requirements, safety concerns, suspected fraudulent activity or circumstances beyond our reasonable control.

3. How We Use Your Information

We use your personal information to:

• Arrange and manage transport bookings
• Allocate suitable vehicles and drivers
• Coordinate journeys with approved subcontracted transport providers where necessary
• Monitor flight arrivals when airport transfer services are booked
• Contact you regarding your booking
• Process payments and issue invoices
• Respond to enquiries and customer support requests
• Improve our services and customer experience
• Detect fraud and prevent misuse of our services
• Comply with legal and regulatory obligations
• Protect our legal rights where necessary

Where you have provided consent, we may also send occasional marketing communications regarding our services. You may opt out at any time.

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

Contractual Necessity

To fulfil our obligations when providing transport services or responding to booking requests.

Legitimate Interests

To operate, improve and secure our business, prevent fraud, maintain customer relationships and administer our services.

Legal Obligation

To comply with applicable UK laws, tax regulations and legal requirements.

Consent

Where required by law, including marketing communications and any processing requiring your explicit consent.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only where necessary with:

• Approved subcontracted transport operators fulfilling your booking
• Professional drivers and chauffeurs
• Payment processing providers
• IT and website service providers
• Accountants and professional advisers
• Insurance providers where necessary
• Government agencies or law enforcement where legally required

Only the information necessary to provide your requested service will be shared.

All third parties are expected to process your information securely and in accordance with applicable data protection laws.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.

Typical retention periods include:

• Booking and financial records: 7 years
• Customer correspondence: as reasonably required for operational or legal purposes
• Marketing consent records: until consent is withdrawn

Information no longer required will be securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

Our security measures include:

• Secure encrypted communications where appropriate
• Restricted access to customer information
• Password-protected systems
• Secure payment processing
• Staff confidentiality obligations
• Regular review of our data protection procedures

While every reasonable precaution is taken, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Your Rights

Under UK GDPR, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Restrict or object to certain processing
• Request transfer of your data to another provider
• Withdraw consent where processing relies on consent

Requests can be made using the contact details below.

We will respond within the timeframes required by applicable law.

9. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, understand website usage and help us improve our services.

Cookies may include:

• Essential website functionality
• Performance and analytics cookies
• Functional preference cookies
• Marketing cookies (where consent has been provided)

You can manage cookie preferences through your browser settings.

10. International Data Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with UK data protection legislation.

11. Children’s Privacy

Our services are not directed towards children under the age of 16.

Where bookings involve minors, personal information should only be provided by a parent, guardian or authorised responsible adult.

12. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact us: