Terms and conditions

1. Definitions

“Company”, “We”, “Us” or “Our” means Elysium Premier Ltd. “Customer” means the individual or organisation making the booking. “Passenger” means any person travelling under the booking. “Booking” means any confirmed reservation for airport transfers, chauffeur services, executive travel, coach hire or related transport services. “Services” means all transport and travel coordination services supplied by Elysium Premier Ltd.

2. Bookings and Confirmation

Bookings are subject to availability and are only confirmed once written confirmation has been issued. Customers must ensure that all booking information, including dates, collection times, addresses, passenger numbers, luggage requirements and flight details, is accurate. We reserve the right to refuse or cancel bookings where false or incomplete information has been supplied.

3. Prices and Payment

All prices are quoted in GBP unless otherwise stated. Payment is due prior to travel unless credit terms have been agreed in writing. Additional charges arising from itinerary changes, waiting time, additional stops, parking, tolls or customer-requested extensions may be invoiced separately. Late payments may incur statutory interest and recovery costs where permitted by law.

4. Cancellations, Amendments and No Shows

Amendments are subject to availability and may incur additional charges. Cancellation terms are confirmed at the time of booking. Customers failing to attend the agreed collection point without prior notice may be charged up to the full booking value.

5. Flight Monitoring and Waiting Time

For airport collections where a valid flight number has been provided, we monitor flight arrivals and adjust collection times where reasonably practicable.

• Airport collections include 60 minutes complimentary waiting from the confirmed landing time
• All other collections include 15 minutes complimentary waiting from the agreed pickup time
• Waiting beyond the complimentary period is charged at £80 per hour or part thereof

If passengers cannot be contacted after the complimentary period, the driver may leave and the booking may be treated as a no-show.

6. Passenger Responsibilities

Passengers must wear seatbelts where legally required and behave respectfully. Smoking, vaping, illegal substances and abusive or dangerous behaviour are prohibited. Drivers may refuse or terminate a journey where passenger conduct compromises safety. Customers remain responsible for repair, cleaning or replacement costs resulting from damage or excessive soiling.

7. Luggage, Accessibility and Child Seats

Customers are responsible for selecting a vehicle suitable for passengers and luggage. Accessibility requirements and child seat requests should be advised when booking and remain subject to availability.

8. Vehicle Allocation and Subcontracted Services

We reserve the right to substitute an equivalent or larger vehicle where operationally necessary. Bookings may be fulfilled by carefully selected approved subcontracted transport operators. The contractual relationship remains between the Customer and Elysium Premier Ltd.

9. Liability

We accept liability only where required by law. Our total liability shall not exceed the total amount paid for the relevant booking except where liability cannot legally be limited. We are not responsible for delays or losses arising from traffic, weather, airline disruption, road closures, vehicle breakdowns, government action or other events beyond our reasonable control, although reasonable efforts will be made to minimise disruption.

10. Lost Property

We will make reasonable efforts to return lost property. Collection or delivery costs are the responsibility of the owner. Items unclaimed after 30 days may be disposed of.

11. Privacy

Personal information is processed in accordance with our Privacy Policy and UK GDPR.

12. Force Majeure

We shall not be liable for failure or delay caused by circumstances beyond our reasonable control including severe weather, natural disasters, strikes, terrorism, pandemics, government restrictions or major transport disruption.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.